Buyer Protection Plan

We protect our customers 100% with our authentication pledge automatically offered on every item for bid and sale on our site. And to back up this promise, we offer a free Buyer's Protection Plan.

The Buyer's Protection Plan

If you purchase a good from auction2u that is found to be not authentic, we will promise to refund 100% of the purchase price, plus any shipping and insurance costs associated.

How To Make a Claim

Please contact Customer Care at 6016-6666-588.

We will discuss our authenticity guarantee and issue a Return Merchandise Authorization (RMA) number for your return. The item must be returned within 7 days from the date we issue the RMA.

Once you receive an RMA number from auction2u, you must follow the steps below in order to receive credit for the return:


We will proceed to take the necessary steps to re-authenticate the items in question.

If a item is deemed to not be authentic, we will promptly refund 100% of the full purchase price without question asked.